Privacy Policy

Introduction
Any personal data you provide to Therapy Space 4 U will be held and processed in accordance with the data protection principles outlined in the Data Protection Act 2018 and the General Data Protection Regulation. I am registered with the Information Commissioners Office (ICO) which means it is important to tell you what data I collect from you and what I intend to do with it. If I ask you to provide certain data when using my services, it will only be used in accordance with this privacy statement.

Therapy Space 4 U is committed to protecting your privacy. This privacy policy applies only to data collected by myself, Melisha Lawrence, and Therapy Space 4 U paperwork and website. Third parties which may be linked to this website are not covered by this privacy policy. If you have any queries around this privacy policy and data protection, please email therapyspace4u@gmail.com.

Cookies
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

What data is collected?
An electronic and paper record of some personal details will be kept and stored securely in order to provide a counselling service.

Counselling Requests:
Requesting counselling can be done via email or in person. This involves providing your name, contact numbers and email address. Information on your availability, therapeutic issues, and other relevant details may also be requested.

Initial Assessment:
During an initial assessment there will be questions around your current issues and circumstances, as well as, any historical issues and family history. This information helps decide about any offer of short-term or long-term counselling.

How is your data used?
Your data is used to administer counselling services, such as, answering enquiries and arranging sessions. It is used to notify you about changes to your sessions and/or other changes to services. Additionally, to seek feedback on your experience at Therapy Space 4 U.

Sharing of data

Any information about you will not be shared except if:

  • Harm to self and/or others:
    I may share your information with the relevant authorities if there is significant reason to believe that this may prevent serious harm being caused to yourself and/or another person.
  • Compliance with the law:
    I may share your information when it is required by law.

Storing of data
Your data is stored electronically on a password protected and encrypted device. Any paper work is stored in a locked filing cabinet. No identifying names or material is retained on these records as a client ID number is used to replace such information. At the end of our counselling agreement copies of our exchanges will be stored electronically on a password protected drive for a period of 5 years. The internet is not 100% secure; therefore, although I will do my best to protect your information, I cannot guarantee the security of your data transmitted via email.

Client rights
You have the right to ask to view information I hold about you. Please ask and we can arrange for you to view your notes in a session. You can ask to change any information that I hold for you, except that which I have a legal and professional obligation to keep, for example, for the purposes of my practice.

You may withdraw your consent for me to hold and process your data at any time.  However, if you do this while actively receiving counselling at Therapy Space 4 U, your counselling would have to be terminated.  You can withdraw your consent by emailing therapyspace4u@gmail.com.

Changes to this policy
This policy may be edited over time. You will be notified about any significant changes by an announcement on www.therapyspace4u.co.uk.

Complaints
If you wish to complain about how your data is handled by Therapy Space 4 U, please first contact Melisha Lawrence on therapyspace4u@gmail.com. If your complaint is not resolved to your satisfaction, please contact the Information Commissioners Office https://ico.org.uk/concerns/handling or on 0303 123 113.